Case Library / Phishing / Unpaid toll text scams across the US (2024 to 2025)
PhishingSmishing (SMS Phishing) Documented incident

Unpaid toll text scams across the US (2024 to 2025)

Texts about unpaid tolls copied E-ZPass, SunPass and more to steal card details across the US in 2024 and 2025. How the scam works and how to check a toll text.

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Social Engineering Examples·19 sources

A text pops up: small unpaid toll, late fee if you don't sort it today, tap here. People all over the US got some version of it from early 2024 onward, with the logo of whatever toll road was local, from E-ZPass and SunPass to Peach Pass and NTTA. Tap through and a fake payment page took your card. By April 2024 the FBI had logged 2,000+ complaints in roughly five weeks. In late 2025, Google went after one of the phishing kits in court. Status: Documented campaign, civil lawsuit.

Key takeaways

  • No toll agency was hacked. Numbers were texted at random, so many recipients never used the road in question.
  • Real toll agencies don't text you demanding instant payment through a link.
  • Reported losses look tiny because most people spotted it and those who paid rarely reported it.
  • Different kits ran different waves. There's no proof of one operator across 2024 and 2025.

How the texts worked

Step What happened
Blast Mass texts to huge lists of numbers, betting some recipients really use toll roads
Threat A small unpaid balance, plus late fees, suspension or collections if you wait
Link A web address that looked like the toll agency's name
Fake page A payment form taking card details, and sometimes driving licence or Social Security numbers

Some versions sent no link at first. Replying to the first text triggered a second message with the link, which likely helped dodge carrier spam filters that scan first messages for URLs. That's a classic smishing pattern.

Tip: leave the link alone. Open your toll app, or type the agency's site in yourself, and see whether you actually owe anything. Usually you don't.

Timeline

Date Event
March 2024 FBI starts receiving complaints
12 April 2024 FBI warning goes out (I-041224-PSA), citing complaints from at least three states
April to June 2024 Pennsylvania Turnpike and MassDOT warn customers
October 2024 onwards Cisco Talos tracks a new wave reaching about eight states
March 2025 FBI Atlanta warns about Peach Pass texts
12 November 2025 Google sues the operators of the Lighthouse phishing kit; a preliminary injunction follows on 1 December

The numbers

The FBI's 2024 crime report lists "Toll Scams" at 59,271 complaints and $129,624 in reported losses. That's about $2 per complaint, which tells you the figure counts reports, not real damage. Most people who reported a toll text spotted it and lost nothing, and many who did pay never reported it.

FBI Atlanta gave a sharper picture for Peach Pass: 1,720 complaints over 14 months, then 1,573 in just the first 12 days of March 2025. The FBI said the real number of victims was "believed to be much larger."

Who's behind it

No arrests or charges have been announced. Researchers point to phishing kits sold as a service, and the kit changed over time. Cisco Talos linked the late-2024 wave to a kit built by a developer known only by an online alias. Censys linked spring 2025 activity to a platform it calls Lucid. Google's lawsuit targets Lighthouse, a kit first advertised in March 2025, and alleges its operators are based in China. That's a civil claim against unnamed defendants, not a criminal finding.

What stops it

  • Never pay a toll from a text link. Use the agency's app or site.
  • Report the text to 7726 (SPAM) and to the FBI's IC3.
  • If you paid, call your bank, cancel the card and watch for other charges.

See also the USPS smishing kit, which used similar tools.

Common questions

Is the unpaid toll text a scam?

Almost always. Toll agencies say they don't send texts demanding immediate payment through a link.

How did scammers get my number?

MassDOT said numbers seemed to be chosen at random, not linked to toll accounts. Many recipients had never used that road.

How much have people lost to toll scams?

The FBI's 2024 report shows $129,624 in reported losses from 59,271 complaints, which badly understates the real harm.

Who is behind the toll text scams?

No one has been charged. Researchers link the waves to phishing kits sold as a service, and Google has sued the operators of one kit, Lighthouse.

Sources
Cite this case

Social Engineering Examples. “Unpaid toll text scams across the US (2024 to 2025)”. Accessed 3 November 2026. https://socialengineeringexamples.com/toll-road-smishing-wave-2024-2025

Attack Chain & Defense
1Target-list and lure sourcing
What happened

Google's complaint describes a Data Broker Group inside the Lighthouse enterprise whose members supply targeted lists of potential victims' contact information, collected from public records, social media, and data breaches (paragraphs 52 to 54), rather than targeting known toll-account holders; the operators bet that enough recipients in any large batch are genuine toll-road users to make the lure land. Cisco Talos judged that multi-state targeting indicates the likely use of publicly leaked databases, while stating it has no evidence that the toll road smishing campaign was fueled by the National Public Data leaks.

The control that would have stopped it

Consumers cannot prevent their phone numbers from circulating in data-broker or breach-derived lists, so the realistic control sits downstream of this stage, in carrier-level filtering and consumer skepticism toward any unsolicited toll text rather than in stopping number harvesting itself.

2Kit acquisition and infrastructure setup
What happened

Affiliates subscribe by the month to a commercial phishing-as-a-service platform sold through Telegram, which supplies ready-made toll-agency-branded website templates, rotating look-alike domains, and bulk messaging tools designed to evade carrier spam filters. Which platform depends on the period: Censys attributes the spring 2025 toll scams to Lucid, Cisco Talos attributes the wave it tracked from the middle of October 2024 to a kit built by a developer known publicly only by an online alias, and Google's November 2025 complaint describes Lighthouse, a brand that did not exist until March 2025.

The control that would have stopped it

Telecom carriers and platform providers (Apple/Google for iMessage/RCS) disrupting known phishing-as-a-service infrastructure, and legal action like Google's 2025 civil suit seeking to take down Lighthouse's domains and accounts, targets this stage directly, though take-down efforts compete with kits that can rotate domains and servers within hours.

3Mass SMS blast
What happened

The kit's bulk-messaging infrastructure sends near-identical 'you owe a small unpaid toll' texts to large numbers of phone numbers regardless of whether the recipient uses the impersonated toll system, using urgency language (late fee, suspension, collections) and a link or reply-to-unlock link, per FBI IC3 and Censys/Prodaft reporting.

The control that would have stopped it

Carrier spam filtering, keyword/URL detection on inbound SMS, and reporting suspicious texts to 7726 (SPAM) as FTC/FCC/FBI guidance recommends, helps catch and get blasts blocked, though reply-gated links are specifically designed to evade first-contact URL scanning.

4Victim clicks or replies
What happened

The recipient, often a genuine toll-road user who finds the small dollar amount plausible, either follows a link carried in the message itself, which is how Cisco Talos described the messages it saw, or replies first to a message whose link is not live, a reply-gated variant Censys documented that withholds the live phishing link until after a reply and so dodges first-contact URL scanning. Both patterns were current in spring 2025 and neither source presents one as succeeding the other.

The control that would have stopped it

Consumer education from toll agencies and federal agencies (never click links in unsolicited toll texts, verify only via a known official app, website typed directly into a browser, or published customer-service number) is the single highest-leverage control, since it stops the chain before any data is entered regardless of how the message got through.

5Credential and payment-data harvesting
What happened

The victim lands on a look-alike toll-agency page and enters payment card details and, per FTC guidance, sometimes driver's license or Social Security numbers into a form designed purely to capture that data, with no real toll balance ever displayed by a legitimate agency system.

The control that would have stopped it

Toll agencies stating clearly that legitimate notices are never sent as urgent unsolicited payment-demand texts (and, per SunPass, only from one verified short code) gives consumers a concrete way to distinguish real from fake at the point of decision, and payment processors' fraud-detection rules can flag card-not-present charges routed through newly registered look-alike domains.

6Monetization and cash-out
What happened

Per Google's civil complaint and Silent Push, a separate 'theft group' within the phishing-as-a-service ecosystem resells or directly uses the harvested card and personal data, completing the objective of payment-card fraud and identity-data theft without ever touching a real toll agency's systems.

The control that would have stopped it

Card issuers' post-compromise fraud monitoring, rapid card reissuance once a breach pattern is identified, and civil/criminal legal action against the phishing-as-a-service operators and their monetization networks are the realistic controls at this final stage, since by this point the individual consumer can no longer prevent the harm, only limit and report it.

Quick Facts
Victim
Toll customers of E-ZPass (Northeast/Mid-Atlantic), SunPass/Florida's Turnpike, Pennsylvania Turnpike, MassDOT/EZDriveMA (Massachusetts), NTTA (North Texas Tollway Authority), Peach Pass (Georgia), and per FCC guidance also FasTrak (California) and I-PASS (Illinois) customers.
The FBI recorded complaints from at least three states at the April 2024 alert, and Cisco Talos reported in April 2025 that messages had reached individuals in about eight states, naming Washington, Florida, Pennsylvania, Virginia, Texas, Ohio, Illinois and Kansas.
Location
United States (nationwide, spreading state-to-state)
Date
2024-03 to 2025
(recurring); IC3 logged complaints from early March 2024 and issued PSA I-041224-PSA on 2024-04-12; PA Turnpike alert 2024-04-07; MassDOT alert 2024-06-17; Cisco Talos dates the campaign it tracked to the middle of October 2024; PA Turnpike follow-up alert 2025-02-13; FBI Atlanta Peach Pass alert 2025-03-12; Censys published on the Lucid platform 2025-04-03; Google filed a civil RICO/Lanham Act/CFAA lawsuit against the Lighthouse phishing-as-a-service platform on 2025-11-12, with a temporary restraining order entered the same day and a preliminary injunction entered 2025-12-01
Impact
The FBI IC3 2024 Internet Crime Report lists a line the report itself labels 'Toll Scams' at 59,271 complaints and $129,624 in reported losses for 2024 (page 11 chart, cross-referenced to PSA I-041224-PSA in Appendix D; the report carries no narrative section on tolls).
BasisreportedIC3 reported losses, which the case shows are implausibly low against complaint volume
That is about $2.19 per complaint, far out of line with chart neighbors such as Call Center Scams at 53,369 complaints and $1.9 billion in losses, so the figure records reported losses only and understates harm badly: most people who report a toll text recognized it and lost nothing, while those who did surrender card data largely never filed with IC3. The 2025 IC3 report dropped the 'Toll Scams' line, so no year-over-year comparison exists. FBI Atlanta's Peach Pass alert (2025-03-12) gave two separate, non-overlapping figures: 1,720 complaints across the fourteen months from January 1, 2024 to February 28, 2025, and 1,573 complaints in the first twelve days of March 2025, with reported losses standing at $3,643.42 at the alert date. The FBI published the pair as a contrast, twelve days nearly matching the preceding fourteen months, and stated that 'the actual number of victims is believed to be much larger.' All of these are complaint-reported figures, measured as reported rather than adjudicated. Separately, Google's November 2025 civil complaint (paragraphs 6 and 75) recites a SecAlliance estimate (August 5, 2025) that the 32,094 fraudulent USPS websites Lighthouse produced between July 2023 and October 2024 may have compromised between 12.7 million and 115 million payment cards in the United States alone. That range is scoped to the USPS delivery scheme, not to the toll scams; its nine-fold width shows how loose it is; and it is an outside estimate quoted in a pleading, not the plaintiff's own allegation and not an adjudicated finding. Google's press release of the same date separately asserts that Lighthouse 'has harmed over 1 million victims across more than 120 countries', where the complaint frames the same underlying research more narrowly, citing Silent Push for roughly 200,000 Lighthouse websites attracting 'well over 1,000,000 potential victims' in at least 121 countries during a 20-day period.
Status
Documented incident
Case Type
Real-World Incident
Sector
Consumer / General Public, Government & Public Sector
Threat Actor
Organized Crime
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