Texts about unpaid tolls copied E-ZPass, SunPass and more to steal card details across the US in 2024 and 2025. How the scam works and how to check a toll text.
Social Engineering Examples·19 sources
A text pops up: small unpaid toll, late fee if you don't sort it today, tap here. People all over the US got some version of it from early 2024 onward, with the logo of whatever toll road was local, from E-ZPass and SunPass to Peach Pass and NTTA. Tap through and a fake payment page took your card. By April 2024 the FBI had logged 2,000+ complaints in roughly five weeks. In late 2025, Google went after one of the phishing kits in court. Status: Documented campaign, civil lawsuit.
| Step | What happened |
|---|---|
| Blast | Mass texts to huge lists of numbers, betting some recipients really use toll roads |
| Threat | A small unpaid balance, plus late fees, suspension or collections if you wait |
| Link | A web address that looked like the toll agency's name |
| Fake page | A payment form taking card details, and sometimes driving licence or Social Security numbers |
Some versions sent no link at first. Replying to the first text triggered a second message with the link, which likely helped dodge carrier spam filters that scan first messages for URLs. That's a classic smishing pattern.
Tip: leave the link alone. Open your toll app, or type the agency's site in yourself, and see whether you actually owe anything. Usually you don't.
| Date | Event |
|---|---|
| March 2024 | FBI starts receiving complaints |
| 12 April 2024 | FBI warning goes out (I-041224-PSA), citing complaints from at least three states |
| April to June 2024 | Pennsylvania Turnpike and MassDOT warn customers |
| October 2024 onwards | Cisco Talos tracks a new wave reaching about eight states |
| March 2025 | FBI Atlanta warns about Peach Pass texts |
| 12 November 2025 | Google sues the operators of the Lighthouse phishing kit; a preliminary injunction follows on 1 December |
The FBI's 2024 crime report lists "Toll Scams" at 59,271 complaints and $129,624 in reported losses. That's about $2 per complaint, which tells you the figure counts reports, not real damage. Most people who reported a toll text spotted it and lost nothing, and many who did pay never reported it.
FBI Atlanta gave a sharper picture for Peach Pass: 1,720 complaints over 14 months, then 1,573 in just the first 12 days of March 2025. The FBI said the real number of victims was "believed to be much larger."
No arrests or charges have been announced. Researchers point to phishing kits sold as a service, and the kit changed over time. Cisco Talos linked the late-2024 wave to a kit built by a developer known only by an online alias. Censys linked spring 2025 activity to a platform it calls Lucid. Google's lawsuit targets Lighthouse, a kit first advertised in March 2025, and alleges its operators are based in China. That's a civil claim against unnamed defendants, not a criminal finding.
See also the USPS smishing kit, which used similar tools.
Almost always. Toll agencies say they don't send texts demanding immediate payment through a link.
MassDOT said numbers seemed to be chosen at random, not linked to toll accounts. Many recipients had never used that road.
The FBI's 2024 report shows $129,624 in reported losses from 59,271 complaints, which badly understates the real harm.
No one has been charged. Researchers link the waves to phishing kits sold as a service, and Google has sued the operators of one kit, Lighthouse.
Social Engineering Examples. “Unpaid toll text scams across the US (2024 to 2025)”. Accessed 3 November 2026. https://socialengineeringexamples.com/toll-road-smishing-wave-2024-2025
Google's complaint describes a Data Broker Group inside the Lighthouse enterprise whose members supply targeted lists of potential victims' contact information, collected from public records, social media, and data breaches (paragraphs 52 to 54), rather than targeting known toll-account holders; the operators bet that enough recipients in any large batch are genuine toll-road users to make the lure land. Cisco Talos judged that multi-state targeting indicates the likely use of publicly leaked databases, while stating it has no evidence that the toll road smishing campaign was fueled by the National Public Data leaks.
Consumers cannot prevent their phone numbers from circulating in data-broker or breach-derived lists, so the realistic control sits downstream of this stage, in carrier-level filtering and consumer skepticism toward any unsolicited toll text rather than in stopping number harvesting itself.
Affiliates subscribe by the month to a commercial phishing-as-a-service platform sold through Telegram, which supplies ready-made toll-agency-branded website templates, rotating look-alike domains, and bulk messaging tools designed to evade carrier spam filters. Which platform depends on the period: Censys attributes the spring 2025 toll scams to Lucid, Cisco Talos attributes the wave it tracked from the middle of October 2024 to a kit built by a developer known publicly only by an online alias, and Google's November 2025 complaint describes Lighthouse, a brand that did not exist until March 2025.
Telecom carriers and platform providers (Apple/Google for iMessage/RCS) disrupting known phishing-as-a-service infrastructure, and legal action like Google's 2025 civil suit seeking to take down Lighthouse's domains and accounts, targets this stage directly, though take-down efforts compete with kits that can rotate domains and servers within hours.
The kit's bulk-messaging infrastructure sends near-identical 'you owe a small unpaid toll' texts to large numbers of phone numbers regardless of whether the recipient uses the impersonated toll system, using urgency language (late fee, suspension, collections) and a link or reply-to-unlock link, per FBI IC3 and Censys/Prodaft reporting.
Carrier spam filtering, keyword/URL detection on inbound SMS, and reporting suspicious texts to 7726 (SPAM) as FTC/FCC/FBI guidance recommends, helps catch and get blasts blocked, though reply-gated links are specifically designed to evade first-contact URL scanning.
The recipient, often a genuine toll-road user who finds the small dollar amount plausible, either follows a link carried in the message itself, which is how Cisco Talos described the messages it saw, or replies first to a message whose link is not live, a reply-gated variant Censys documented that withholds the live phishing link until after a reply and so dodges first-contact URL scanning. Both patterns were current in spring 2025 and neither source presents one as succeeding the other.
Consumer education from toll agencies and federal agencies (never click links in unsolicited toll texts, verify only via a known official app, website typed directly into a browser, or published customer-service number) is the single highest-leverage control, since it stops the chain before any data is entered regardless of how the message got through.
The victim lands on a look-alike toll-agency page and enters payment card details and, per FTC guidance, sometimes driver's license or Social Security numbers into a form designed purely to capture that data, with no real toll balance ever displayed by a legitimate agency system.
Toll agencies stating clearly that legitimate notices are never sent as urgent unsolicited payment-demand texts (and, per SunPass, only from one verified short code) gives consumers a concrete way to distinguish real from fake at the point of decision, and payment processors' fraud-detection rules can flag card-not-present charges routed through newly registered look-alike domains.
Per Google's civil complaint and Silent Push, a separate 'theft group' within the phishing-as-a-service ecosystem resells or directly uses the harvested card and personal data, completing the objective of payment-card fraud and identity-data theft without ever touching a real toll agency's systems.
Card issuers' post-compromise fraud monitoring, rapid card reissuance once a breach pattern is identified, and civil/criminal legal action against the phishing-as-a-service operators and their monetization networks are the realistic controls at this final stage, since by this point the individual consumer can no longer prevent the harm, only limit and report it.
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