Case Library / Help-Desk & MFA Manipulation / Microsoft LAPSUS$ Breach (2022): One Account, Limited Access, and a 37GB Claim
Help-Desk & MFA Manipulation Documented incident

Microsoft LAPSUS$ Breach (2022): One Account, Limited Access, and a 37GB Claim

In March 2022, LAPSUS$ (DEV-0537) leaked an archive it said held 37GB of Microsoft source code. Microsoft only confirmed that one account was compromised, with limited access and no customer code or data involved. It has never put a figure on the loss. A documented incident.

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Social Engineering Examples·10 sources

Key takeaways

  • Strip away the headlines and Microsoft confirmed three things: one account was compromised, the access was "limited," and no customer code or data was involved. It never gave a data volume or named the systems reached.
  • The 37GB figure, the 250-plus projects and the Bing, Bing Maps and Cortana names all come from LAPSUS$ and the press. None of them come from Microsoft.
  • Microsoft didn't say how the account was compromised. It published the group's playbook instead: bought logins, prompt floods, SIM swaps, paid insiders and help-desk calls.

On this page: Timeline · Confirmed vs claimed · The playbook and its controls · Three corrections · Common questions

How the Microsoft LAPSUS$ breach came out

LAPSUS$ told the world first. Over the weekend of March 19 to 21, 2022, the group posted screenshots of what it said were Microsoft's internal source-code repositories. Then, on the night of March 21, it put up a torrent for a 9GB compressed archive. According to LAPSUS$, that held 37GB of partial source code for more than 250 projects.

Microsoft confirmed it on March 22, in a short passage on its security blog, tucked inside a much longer profile of the group it called DEV-0537. Its team was already looking into the account based on threat intelligence. The group's public bragging, Microsoft said, let it step in and interrupt the actor "mid-operation, limiting broader impact."

Microsoft LAPSUS$ timeline

Date Event Source
Mar. 19 to 21, 2022 LAPSUS$ posts screenshots, then a torrent it says holds Microsoft source code. BleepingComputer
Mar. 22, 2022 Microsoft confirms one compromised account with limited access, and publishes its DEV-0537 profile. Microsoft Security Blog
Mar. 24, 2022 City of London Police announce seven arrests in the LAPSUS$ investigation, ages 16 to 21. All are released under investigation. Reuters
Apr. 2023 An update to Microsoft's blog post renames the group Strawberry Tempest. Microsoft Security Blog
July 24, 2023 The Cyber Safety Review Board dates its LAPSUS$ report, which comes out that August. It doesn't name any victim company. CSRB report

What Microsoft said, and where every other detail came from

Detail What Microsoft said Where the detail comes from
How many accounts "A single account had been compromised" Microsoft. Some outlets turned this into a single employee's account, which isn't what Microsoft said.
Level of access "Limited access" Microsoft
Customer impact No customer code or data involved Microsoft
37GB, 250-plus projects Nothing LAPSUS$, passed on by BleepingComputer. The CSRB repeats the number without naming Microsoft
Bing, Bing Maps, Cortana Nothing BleepingComputer and TechCrunch
Azure DevOps server Nothing BleepingComputer
How the account was taken Not disclosed No public source
Dollar loss Never put a number on it Microsoft said viewing its source code "does not lead to elevation of risk"

The LAPSUS$ playbook, and the controls that answer it

Since Microsoft never disclosed how it was hit, the useful record is what the group did to many victims. The table runs in attack order, and each control is credited to whoever recommends it.

Stage What the group did Control that answers it
Getting credentials Bought logins and session tokens, ran the Redline password stealer, searched public code for secrets, and paid insiders for credentials and multi-factor authentication (MFA) approvals Watch for leaked staff credentials and rotate them fast. Make bribery offers easy to report (SEE analysis)
Beating the second factor SIM swaps against SMS and voice codes. Repeated push prompts, sometimes "late at night, or during inconvenient times," per the CSRB. See MFA fatigue Drop SMS and voice MFA for FIDO2 phishing-resistant MFA (CSRB). Use number matching rather than simple push (Microsoft, CSRB)
Help-desk calls Called help desks to get privileged accounts reset, answering recovery questions like "mother's maiden name" Review help-desk reset policies for privileged users and executives (Microsoft). See help-desk and MFA manipulation
Escalation Mapped users with AD Explorer and went through Slack, Teams, Jira and Confluence for more credentials Limit directory enumeration, and patch on-premises collaboration servers (SEE analysis)
Exfiltration Moved data out through NordVPN exit points near the victim Flag consumer VPN egress and unusually big transfers (SEE analysis)
Disruption Joined victims' incident-response calls and chats Check every attendee on response channels by sight or voice (Microsoft)

Then there's the insider angle, which is unusual. Microsoft describes the deal: for a fee, an accomplice would hand over credentials and approve the MFA prompt, or install remote-access software. The CSRB adds that the group offered up to USD 20,000 per week for SIM swaps at several telecom providers. That was an advertised offer. Nobody has shown it was actually paid.

Three corrections to how this case usually gets told

"A single employee account"

Microsoft wrote "a single account." TechCrunch and others added the word employee. That's not a small change, because the group recruited outside contractors and suppliers too.

The 1am prompt detail

There's a claim going around that the government review flagged MFA prompts sent at 1am. The CSRB report doesn't give an hour. It only says some prompts came late at night or at inconvenient times.

What the CSRB says about number matching and help desks

The Board doesn't brush off number matching. Appendix B says CISA recommends it over simple push, because the extra step helps against MFA fatigue, though it can still be phished. And the help-desk advice people often credit to the Board actually comes from Microsoft. The CSRB report makes no help-desk recommendation.

Why LAPSUS$ got caught so fast

LAPSUS$ was loud. It announced victims on its own Telegram channel and posted stolen code before companies had confirmed anything. All that noise is how the Microsoft breach became public, and by Microsoft's account it helped its team cut the intrusion short.

Arrests came within days. Later UK proceedings found that one member did the acts in attacks on Uber, Revolut and Rockstar Games, which the Uber 2022 breach case covers. None of those findings involved Microsoft. The CSRB review afterwards was the Board's first look at a purely criminal group with no state behind it.

You'll see the same moves in other cases here. The EA Slack breach of 2021 has the help-desk step. For the prompt flood in full, read the Uber case.

LAPSUS$ and Microsoft: common questions

Did LAPSUS$ steal Microsoft source code?

LAPSUS$ says so, and it published an archive it described as 37GB of source code for more than 250 projects. Microsoft confirmed a compromised account and acknowledged the group's public claims about source code, but that's where it stopped. What was taken, how much, which projects: none of it was confirmed. No customer code or data was involved, it said.

How did LAPSUS$ hack Microsoft?

Microsoft hasn't said. It confirmed one compromised account and described the group's general methods instead: bought credentials, stolen session tokens, SIM swaps, repeated MFA prompts, paid insiders and help-desk calls. Any claim about the exact method used on Microsoft goes past the public record.

What are DEV-0537 and Strawberry Tempest?

Both are Microsoft's names for LAPSUS$. DEV-0537 was the label in March 2022, when Microsoft published its profile of the group. In April 2023 Microsoft updated that post to say it now tracks the group as Strawberry Tempest.

Was anyone charged over the Microsoft hack?

No public charge covers the Microsoft intrusion. UK police arrested seven people in March 2022 and charged two teenagers that April, and a 2023 trial dealt with attacks on other companies. The Microsoft breach wasn't one of the acts a court ruled on.

Reviewed by the SEE Team. This case was written from Microsoft's disclosure, the CSRB report and the reports listed below, and checked against them before release. See how cases are sourced and reviewed and who runs this library.

Sources
  • DEV-0537 criminal actor targeting organizations for data exfiltration and destruction. Microsoft Security Blog (Microsoft Incident Response / MSTIC) (primary). First-party disclosure. Confirms a single compromised account and "limited access" while attributing the source-code exfiltration to the actor's public claims, and describes DEV-0537/LAPSUS$ TTPs including MFA push-spamming, SIM swapping, paying employees for credentials and MFA approval, the AnyDesk remote-access route, the help-desk call against a privileged account, and intrusion into crisis-communication calls. Carries an April 2023 update stating the group is now tracked as Strawberry Tempest.
  • Review of the Attacks Associated with LAPSUS$ and Related Threat Groups. US DHS Cyber Safety Review Board (CISA) (primary). Government report, dated July 24, 2023. Source for the insider-recruitment price of USD 20,000 per week, the MFA-fatigue timing wording, and the Appendix B assessment of number matching. It anonymizes targeted organizations, so the Microsoft leak appears only as source code stolen "from a technology company," footnoted to BleepingComputer; Microsoft Corporation is listed in Appendix A under Related Briefings, the 28 organizations engaged for expertise, not under Targeted Organizations.
  • Microsoft confirms they were hacked by Lapsus$ extortion group. BleepingComputer (secondary). The origin of the 37GB, Azure DevOps, Bing, Cortana and Bing Maps details, none of which Microsoft stated. Renders Microsoft's confirmation as "providing limited access to source code repositories," in the plural, and notes that "while Microsoft has not shared how the account was compromised, they provided a general overview of the Lapsus gang's tactics, techniques, and procedures."
  • Microsoft confirms breach after hackers publish source code. TechCrunch (secondary). Confirms single-employee-account compromise and summarizes DEV-0537 TTPs including credential purchase and SIM swapping.
  • Suspected Okta hackers arrested by British police. Reuters (secondary). Confirms City of London Police announcement of seven people aged 16 to 21 arrested on 2022-03-24 tied to the LAPSUS$ investigation covering Microsoft and Okta.
  • Lapsus$ hacker who targeted Uber and Grand Theft Auto maker indefinitely detained. Reuters (secondary). Confirms the 2023-12-21 sentencing; combined-cost and per-company financial figures for Uber/Nvidia/Rockstar are inconsistent across outlets (see financial_impact field).
  • Lapsus$: GTA 6 hacker handed indefinite hospital order. BBC News (secondary). Added during verification to source the financial_impact paragraph's context figures. States: 'The gang's attacks on tech giants including Uber, Nvidia and Rockstar Games cost the firms nearly $10m' and 'Rockstar Games alone told the court that the hack cost it $5m to recover from.'
  • Arion Kurtaj: Teenager sentenced over Grand Theft Auto VI hack. Sky News (secondary). Added during verification to source the financial_impact paragraph's context figures. States the Nvidia hack 'cost the company $5m... in remedial costs' and the Rockstar hack cost '$1.5m (around £1.2m) in external help alone.'
  • UK Court Convicts Lapsus$ Hacker for Breaching ISP BT and EE UPDATE. ISPreview UK (secondary). Added during repair to source the co-defendant's counts. States that "a second unnamed 17-year-old had also previously pleaded guilty to 1 count under the Computer Misuse Act and 1 count of fraud in relation to the BT hack."
  • A jury says UK teens were part of the hacking group behind a 'Grand Theft Auto' blackmail bid. AP News (secondary). Added during repair as the second account of the co-defendant's counts. States that "a 17-year-old defendant who can't be identified because of his age was convicted of fraud, blackmail and carrying out an unauthorized act to impair the operation of a computer," naming no victim organization for those counts.
Cite this case

Social Engineering Examples. “Microsoft LAPSUS$ Breach (2022): One Account, Limited Access, and a 37GB Claim”. Accessed 3 November 2026. https://socialengineeringexamples.com/microsoft-lapsus-dev-0537-intrusion-2022

Attack Chain & Defense
1Reconnaissance and target profiling
What happened

Before calling anyone, the group studied the target's staff, teams, help-desk process and suppliers, according to Microsoft and the CSRB.

The control that would have stopped it

Assume they know your org chart. Build checks they can't pass with it.

2Credential acquisition
What happened

Logins came from the Redline stealer, criminal forums, public code repos and paid insiders. Microsoft saw an ad offering money to staff who'd hand over credentials and approve the MFA prompt, or install AnyDesk. The CSRB adds paying insiders for "performing actions directly for the attacker using their internal company access."

The control that would have stopped it

Rotate leaked credentials fast, watch for info-stealers like Redline, and give staff an easy way to report bribe offers.

3MFA-circumvention setup
What happened

SIM swaps beat SMS and voice codes. The CSRB says the group advertised up to USD 20,000 per week for them at several telecom providers, though nobody has shown that was paid.

The control that would have stopped it

FIDO2 keys or passkeys instead of SMS and voice codes. Ask your carrier for a port lock.

4Initial access and MFA fatigue
What happened

In through VPNs, virtual desktops and identity providers. When push MFA blocked them, they kept sending prompts, often at awkward hours, until someone tapped approve.

The control that would have stopped it

Number matching or phishing-resistant MFA instead of plain push. Limit prompts per login, and treat late-night prompt bursts as a signal.

5Stage 5
What happened

Help-desk social engineering against privileged accounts (used in some incidents): A native-English-sounding caller rang the help desk and asked for a privileged reset, with answers ready for questions like "mother's maiden name." In a few cases, per the CSRB, it ran the other way: they posed as the help desk over chat.

The control that would have stopped it

Real identity checks before any reset, privileged accounts first, as Microsoft recommends. A mother's maiden name proves nothing. Hold outsourced help desks to the same rule.

6Internal reconnaissance and privilege escalation
What happened

AD Explorer to find admins. Slack, Teams, Jira and Confluence for more passwords. Sometimes an unpatched Jira, GitLab or Confluence server.

The control that would have stopped it

Restrict directory tools, patch Jira, GitLab and Confluence, and watch chat tools for credential hunting.

7Lateral movement to source-code infrastructure
What happened

Microsoft says one account, "limited access," no system named. BleepingComputer wrote "providing limited access to source code repositories" and said the code came from an Azure DevOps server.

The control that would have stopped it

Segment code repositories so one account can't reach much. This one is SEE's suggestion. The CSRB makes no recommendation on code repositories.

8Exfiltration
What happened

Out through NordVPN, using exits near the victim so location alerts stayed quiet.

The control that would have stopped it

Flag consumer VPN exits and big transfers, even when the IP looks local.

9Public leak and extortion/notoriety payoff
What happened

No ransomware and no ransom demand to Microsoft. Just screenshots, a torrent and an announcement on the group's Telegram channel.

The control that would have stopped it

Once the data's out, it's about confirming fast and being open, which Microsoft did. The real fixes were in stages 3 to 7.

Quick Facts
Victim
Microsoft Corporation
Company
Microsoft Corporation
Location
Victim: Redmond, Washington, USA.
Threat actor: primarily UK-based with additional members reportedly in Brazil/South America; investigation led by City of London Police with NCA support.
Date
2022-03-22
(Microsoft blog confirmation; the actor's leak claim surfaced 2022-03-20/21; City of London Police announced the arrests 2022-03-24)
Impact
Not publicly quantified by Microsoft.
BasisunquantifiedNever quantified by Microsoft; the 37GB archive is the actor's claim
Microsoft characterized the exposure as low-severity, stating source-code secrecy is not a security control and that "viewing source code does not lead to elevation of risk"; no customer code or data was affected, and no dollar loss figure has ever been disclosed for the Microsoft intrusion specifically. (For scale/context only, not part of the Microsoft loss. These are unrelated victims, not Microsoft, and each figure below is a company cost estimate relayed in court reporting rather than an audited loss: BBC, Dec 2023, reported that a LAPSUS$ member's separate 2022 hacks of Uber, Nvidia, and Rockstar Games together cost the three firms combined "nearly $10m," not $10M as a third figure alongside individual per-company totals. Individual figures are inconsistent across outlets: Reuters/BBC cite roughly $3M in Uber damage; BBC separately says the Rockstar hack "cost it $5m to recover from," while Sky News instead attributes a $5m remedial-cost figure to Nvidia and gives Rockstar only $1.5m "in external help alone" plus unquantified marketing-related losses. Outlets do not agree on which company the $5M figure belongs to, and this record does not attempt to resolve that discrepancy.)
Status
Documented incident
Case Type
Real-World Incident
Sector
Technology & Software
Threat Actor
Organized Crime
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